We ship our packages using United Postal Service (UPS: Ground, 1 Day & 2-Day) UPS picks-up Monday through Friday, and we offer delivery Monday through Friday. We do our best to ship all orders within 1 to 3 business days from order date. At times (specifically Fridays) we may hold a package until Monday to prevent it from sitting over the weekend at a UPS facility.
Redirected Packages: A $10.00 charge will be applied to your credit card to redirect packages when incorrect or incomplete addresses are given. Hospital, Nursing Home, Hotel & College Notice: When delivering to such places, we guarantee delivery to the mail room or receiving department of the hospital, nursing home, hotel or college. It is then up to this department to deliver the package to the correct recipient. This may cause delays as the mail room or receiving department does not guarantee delivery within a given period of time.
Cheesecakes are a particularly fragile item and need to stay refrigerated during shipping. Cheesecakes will be shipped with ice packs and should be cool to the touch when received. While we do our best to guarantee integrity of item during packaging but cannot guarantee item care during shipping process.
Cheesecakes should be put into the refrigerator after opening. Refrigerated cheesecakes can be kept for up to 7 days. Cheesecakes can be kept in the freezer for up to three months. Cheesecakes can also be refrozen. For best results, thaw frozen cheesecakes in refrigerator overnight or leave out at ambient room temperature for two to three hours.